Terms of Trade
Terms & Conditions of Website Use
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.tooled-up.com (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions and the Customer Help section.
You should print a copy of these terms and conditions for future reference.
www.tooled-up.com is a site operated by Lee Industrial Limited (we). We are registered in England and Wales under company number 01275052 and with our registered office at 78 Suez Road, Brimsdown, Enfield, Middlesex EN3 7PS. Our main trading address is 78 Suez Road, Brimsdown, Enfield, Middlesex EN3 7PS. Our VAT number is 284008760. Tooled-up.com Limited is a wholly owned subsidiary of Lee Industrial Limited, registered in England and Wales under company number 1275052, registered office at 78 Suez Road, Brimsdown, Enfield, Middlesex EN3 7PS.
Our site is only intended for use by people resident in the United Kingdom and Ireland. We do not accept orders from individuals outside of the United Kingdom and Ireland.
By placing an order through our site, you warrant that:
- (a) You are legally capable of entering into binding contracts; and
- (b) You are at least 18 years old;
- (c) You are resident in United Kingdom and Ireland. and
- (d) You are accessing our site from that country.
4.1 Our site will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order carefully. Your order constitutes an offer to us to buy the Product(s).
4.2 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
4.3 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
5.1 If you are contracting as a consumer, you may cancel a Contract at any time from the date of the Dispatch Confirmation to the end of the cancellation period, which is fourteen days from the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products (and standard delivery costs) in accordance with our refunds policy (set out in clause 10 below).
5.2 To cancel a Contract, you must inform us in writing via our e-mail address [email protected] or by post to 78 Suez Road, Brimsdown, Enfield, Middlesex EN3 7PS. Please give us details of your order to help us identify it.
5.3 If you have cancelled the Contract after the Products have been delivered to you, then you must return them to us without undue delay and in any event not later than 14 days after the day on which you told us that you wish to cancel the Contract. Please return Products to us at 78 Suez Road, Brimsdown, Enfield, Middlesex EN3 7PS. Unless the Product is faulty or not as described (in this case, see clause 10.1(b)), you will be responsible for the cost of returning the Products to us.
5.4 Please note that, when issuing your refund, we are permitted by law to reduce the refund to reflect any reduction in the value of the goods caused by your handling them in a way which would not be permitted in a shop.
6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
6.2 These terms and conditions and any document expressly referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
6.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
7.1 We will use reasonable endeavours to fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then delivery will be made within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. Please note that all delivery dates are estimates only and we shall have no liability to you in relation to such delivery dates not being met.
7.2 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
8.1 The Products will be at your risk from the time of delivery to the address you gave us.
8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
9.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
9.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due. These can be viewed whilst in the shopping basket or checkout by entering your postcode. We reserve the right to apply a delivery charge or increase in the delivery charge for exceptional orders. By exceptional orders we mean bulk orders for items that result in a weight increase that would not be sent in a box normally around 20kgs in weight. We would notify you of this charge before dispatching your order.
9.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
9.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product´s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
9.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
9.6 Payment for all Products and applicable delivery charges must be by credit or debit card in advance. We accept payment with Visa, Visa Debit, Mastercard, Visa Electron & Maestro.
10.1 When you return a Product to us:
(a) because you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 5.1), we will process the refund due to you as soon as possible and, in any case, within 14 days of our receipt of the returned Products. In this case, we will refund the price of the Product(s) in full (subject to deductions for handling, see clause 5.4). We will also refund any delivery costs you have paid, although as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. If you chose a higher cost delivery option, we will not refund anything over and above the standard delivery cost. You will be responsible for the cost of returning the item to us.
(b) for any other reason (for instance, because you have notified us in accordance with clause 19.2 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and, if we reasonably concur that the Product is defective or not as described, will notify you of any refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. The cost incurred by you for return is limited to £7.50. In any event you should contact us for authorisation before returning ANY goods.
10.2 We will usually issue a refund via the same method originally used by you to pay for your purchase.
10.3 We will only offer refunds for defective Products inside of 30 days from date of purchase, thereafter we may (at our sole discretion) offer an exchange or repair as appropriate.
11.1 We warrant to you that, on delivery, any Product purchased from us through our site is of satisfactory quality and reasonably fit for the purposes for which products of the kind are commonly supplied. However, the information and advice contained on our site and in our sales documentation is for general guidance purposes only. You are responsible for determining whether it applies to your particular situation and whether the Products you order are appropriate for you. In particular, please read all manuals and safety instructions provided with Products, and follow them carefully at all times.
11.2 If you are a business, we only supply the Products for internal use by your business, and you agree not to use the Products for any resale purposes. If you are a consumer, we only supply the Products for domestic and private use and you agree not to use the Products for any commercial, business or resale purposes.
11.3 Our liability for losses you suffer as a result of us breaching the terms of the Contract is strictly limited to the purchase price of the Products you purchased.
11.4 Clause 11.3 does not apply to, and we do not exclude or limit in any way, our liability: (a) For death or personal injury caused by our negligence; (b) Under section 2(3) of the Consumer Protection Act 1987; (c) For fraud or fraudulent misrepresentation; or (d) For any matter for which it would be illegal for us to exclude or limit our liability.
11.5 We are not responsible, whether in contract, tort, breach of statutory duty, or otherwise, for indirect or consequential losses which happen as a side effect of the main loss or damage whether or not foreseeable by you and us, including but not limited to:
(a) loss of income or revenue
(b) loss of business
(c) loss of profits or contracts
(d) loss of anticipated savings
(e) loss of data
(f) loss of data, or
(g) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable;
provided that this clause 11.5 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 11.1 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 11.5.
12.1 If you order Products from our site for delivery outside England, Wales, Scotland and N Ireland, they may be subject to import duties and taxes when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
12.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Tooled-Up.com Limited at 78 Suez Road, Brimsdown, Enfield, Middlesex EN3 7PS or [email protected] We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
15.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
17.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
17.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
17.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
19.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
19.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
19.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.
20.1 We have the right to revise and amend these terms and conditions from time to time.
20.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
23.1 We carry out in certain circumstances identity checks to verify the person ordering is who they say they are. We use the information to fulfil orders and customer requirements, deliver orders, process customer payments, inform you of new services and promotional offers, update our customer database records and ensure a good level of customer service.
23.2 We also use this information to improve our ecommerce site and services and to prevent or detect fraud or abuse of our website. To this end we enable third parties to carry out identity checks on our behalf which may involve an identity check footprint being registered on your credit reference file. This in no way affects any credit rating and is purely an audit trail of us verifying your identity.